Training Documents

These are documents used on past training courses at the Centre. Please feel free to down load any items on this page!

Call Changes – An Explanation

A one page document explaining call changes used as a hand out on training courses.

Size: 133 kb
Call Change Blue Line – Forward

A flow chart of how you should keep track of where you are when ringing call changes, called forward.

Size: 50 kb
Call Change Blue Line – Back

A flow chart of how you should keep track of where you are when ringing call changes, called back.

Size: 48 kb
Named Called Changes

A list of common changes.

Size: 60 kb